A customer’s experience when interacting with a product (i.e. website). User experience design is the process of enhancing user satisfaction and loyalty by improving the ease of use and pleasure provided in the interaction between the customer and the product. The concept most commonly applies to digital fields today.

Source: HSMAI CHDM Study Guide

« Back to Glossary Index
Recent Posts
Contact Us

Send us an email for any queries you have about HSMAI Academy and we'll get back to you as soon as possible.

0