Overview: In the “Recruiting and Retaining Hospitality Salespeople” short course we will provide information on recruiting the right salespeople for your property or group, how to interview prospects and how to retain the best ones! The course includes a Template job descriptions for Sales roles, comprehensive competencies for each role and a template for reviewing your staff performance.
You will learn:
- What potential employees are looking for
- The relevant strengths and skills for the current sales environment
- Questions to ask when interviewing potential salespeople
- How to identify specific strengths
- How to measure your staff competencies
- How to use the tools to conduct a performance review
This course forms part of a program to earn a Certificate in Business Acumen (Hospitality). You can either study the full Certificate program or just take individual courses to update your skills.