[PODCAST]How to put the guest experience at the centre of your value proposition

Author: Heidi Gempel, Founder HGE International on 22nd July, 2021


Putting guest experience at the centre of your value proposition

With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?

We discuss:

  • The importance of revenue management and marketing working closely together to continue to create valuable offerings to the consumer.
  •  The importance of hotel managers and owners working together to maximise customer-lead opportunities.
  • How changes are impacting the organisational structure of the hotel.
  • How revenue management functions will change in the future as complexity increases.


Are you interested in learning more?  

We hope this podcast has given you a good starting point to review your value proposition.

If you require any more information or if you would like to schedule a free 30-minute strategy session with Heidi about your specific situation, please contact her at heidi@hge-international.com. To find out more about the service she provides, please visit www.hge-international.com.

You can also learn more about our unique online courses for hoteliers. Try the “Competitive Pricing Analysis (How to price your rooms)” or “Developing your hotel SWOT analysis ” or the “Accommodation Distribution” course from US$55



Competitive Value Analysis (How much should you charge for your rooms)

How to develop your Hotel SWOT Analysis

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