Certification in Hospitality Business Acumen (CHBA)

  • Groups of 7 or more people

  • Study anywhere

  • Study over 5 weeks
  • Be in the seat of the General Manager
  • Manage your virtual hotel over a 12-month cycle
  • Advanced Simulation system

  • Solve real-life business problems

  • Prove your Business Management skills

  • Globally recognised

Benefits of the CHBA designation

Benefits for Individuals

The CHBA, a professional certification for hoteliers, proves your  hospitality business acumen proficiency, grows  your skill set, and helps you learn more about managing an entire operation.   Completing the Certification in Hotel Business Acumen will prove to your employer and your colleagues  that you’re committed to expanding and updating  your knowledge, skill set and expertise.

Benefits for Accommodation Businesses

This five-week program includes online learning where the participants manage a virtual hotel using an advanced simulation, and Web Conferencing.  The program is completed entirely online.  The program places participants in the role of a Hotel General Manager to make decisions on pricing, marketing & advertising, staffing, and capital investment in a live simulated competitive set of properties over a 12-month business cycle.

Improve your properties’ performance with our globally recognized certification, the CHBA, for accommodation and hospitality professionals who are seeking to improve their proficiency in hospitality business acumen in all kinds of accommodation businesses.

Topics covered in the Hotel Business Acumen Certification

Topic areas include:

  • Targeting Business Priorities – Using financial statements to determine tactics
  • Managing Business Priorities – Using relevant performance metrics
  • Leading Business Priorities – Communicating to get results
  • Partnering in Owner Priorities – Manager owners priorities

This certification is available for those seeking an MBA style of program for Hotel Management.  It is relevant for for anyone aspiring to manage a hospitality business.  People who have taken the hospitality certification have job titles like these:

  • Managing Director
  • Asset Managers and Owner/ Operators
  • General Manager
  • Hotel Manager
  • Assistant Hotel/ Resort Manager
  • Vice President or Director of Sales
  • Director of Marketing
  • Operations Department Heads
  • Sales Manager
  • Convention Services Manager
  • Director of Revenue Management

HSMAI, in partnership with Russell Partnership Technology, have developed a professional certification in business acumen to assist hoteliers in growing their professional skill set.  To date, the CHBA (Certified in Hospitality Business Acumen) course content has met these criteria for hospitality professionals in over 40 countries.

  • Prices:
    HSMAI Members: US$695                                              
    Non-Members: US$795

Includes:

  • Application process
  • All learning modules are online
  • The CHBA online exam
  • An instructor is available online for individual help
  • Globally recognised certification with the authority to use the “CHBA” designation after your name.  e.g. John Smith, CHBA

How to get certified as a hotel or resort manager

  • Apply & Pay

    Complete the application form and provide your payment details

  • Schedule

    To enable us to bring this fully supported simulation to you for this price, we need to get a minimum of 7 people to register for the course

  • Start

    Start the course and work through your 4 hours study each week

  • Exam

    When you have completed the study modules and feel ready to take the exam, you may take the exam online

  • Get Your Certification

    Once you pass the exam, you will recieve your certification and will be entitled to use the CHBA letters after your name

Start your Business Acumen Certification today!

Apply

To get started, please apply by contacting Kathleen Tindell.

This five-week program includes online learning where the participants manage a virtual hotel using an advanced simulation, and Web Conferencing.  The program is completed entirely online.  The program places participants in the role of a Hotel General Manager to make decisions on pricing, marketing & advertising, staffing, and capital investment in a live simulated competitive set of properties over a 12-month business cycle.

Contact Kathleen Tindell at HSMAI for more information.
Module 1: Targeting Business Priorities

The online training is divided into four one-week modules:

Module 1: Targeting Business Priorities – Using financial statements to determine action.

Module 2: Managing Business Priorities

Module 2: Managing Business Priorities – Using lodging metrics that matter.

Module 3: Leading Business Priorities

Module 3: Leading Business Priorities – Communicating for Results.

Module 4: Partnering in Owner Priorities

Module 4: Partnering in Owner Priorities – Partnering in Ownership goals.

Exam

This four-week online course leading to a CHBA Certification requires applicants to commit to a minimum of four hours per week and to take the examination in the fifth week. It encompasses eLearning, Simulation, and Web Conferencing, and can be done entirely online at an individual’s own pace. The program places participants in the seat of a general manager to make decisions on pricing, marketing, staffing and renovations in a live simulated competitive set environment over a 12-month business cycle.

Need help? Contact us

Questions about any of our certifications can be directed to:

Kathleen G. Tindell, Program Director
HSMAI
E: ktindell@hsmai.org

P: +1 703-506-2010

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Certified Hospitality Business Acumen (CHBA)
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