Certification in Hospitality Business Acumen (CHBA)
- Individuals: study at your own pace OR
- Groups of 7 or more people: Instructor-led study over 5 weeks
- Be in the seat of the General Manager
- Manage your virtual hotel over a 12-month cycle
Advanced Simulation system
Solve real-life business problems
Prove your Business Acumen skills
Globally recognised, 40 countries
Benefits of the CHBA designation
Benefits for Individuals
The CHBA, a professional certification for hoteliers, proves your hospitality business acumen proficiency, grows your skill set, and helps you learn more about managing an entire operation. Completing the Certification in Hotel Business Acumen will prove to your employer and your colleagues that you’re committed to expanding and updating your knowledge, skill set and expertise.
Benefits for Accommodation Businesses
This five-week program includes online learning where the participants manage a virtual hotel using advanced simulation and Webinars. The program is completed entirely online.
The program places participants in the role of a Hotel General Manager to make decisions on pricing, marketing & advertising, staffing, and capital investment in a live simulated competitive set of properties over a 12-month business cycle.
Improve your properties’ performance with our globally recognized certification, the CHBA, for accommodation and hospitality professionals who are seeking to improve their proficiency in hospitality business acumen in all kinds of accommodation businesses.
Topics covered in the Hotel Business Acumen Certification
Topic areas include:
- Targeting Business Priorities — Using financial statements to determine action
- Managing Business Priorities — Using lodging metrics that matter
- Leading Business Priorities — Communicating for results
- Partnering in Owner Priorities — Partnering in ownership goals
This certification is available for those seeking an MBA style of program for Hotel Management. It is relevant for anyone aspiring to manage a hospitality business. People who have taken the hospitality certification have job titles like these:
- Managing Director
- Asset Managers and Owner/ Operators
- General Manager
- Hotel Manager
- Assistant Hotel/ Resort Manager
- Vice President or Director of Sales
- Director of Marketing
- Operations Department Heads
- Sales Manager
- Convention Services Manager
- Director of Revenue Management
HSMAI, in partnership with Russell Partnership Technology, have developed a professional certification in business acumen to assist hoteliers in growing their professional skill set. To date, the CHBA (Certified in Hospitality Business Acumen) course content has met these criteria for hospitality professionals in over 40 countries.
The registration fee includes application processing, online study materials, course fee, and the exam.
HSMAI Members: US$450
On completion, you are eligible to use the “CHBA” designation after your name. e.g. John Smith, CHBA
How to get certified as a hotel or resort manager
Apply & Pay
Complete the application form and provide your payment details
To enable us to bring this fully supported simulation to you for this price, we need to get a minimum of 7 people to register for the course
Start the course and work through your 4 hours study each week
When you have completed the study modules and feel ready to take the exam, you may take the exam online
Get Your Certification
Once you pass the exam, you will recieve your certification and will be entitled to use the CHBA letters after your name
Start your Business Acumen Certification today!
To get started, please apply by contacting Kathleen Tindell.
This five-week program includes online learning where the participants manage a virtual hotel using an advanced simulation, and Web Conferencing. The program is completed entirely online. The program places participants in the role of a Hotel General Manager to make decisions on pricing, marketing & advertising, staffing, and capital investment in a live simulated competitive set of properties over a 12-month business cycle.
The online training is divided into four one-week modules:
Module 1: Targeting Business Priorities – Using financial statements to determine action.
Module 2: Managing Business Priorities – Using lodging metrics that matter.
Module 3: Leading Business Priorities – Communicating for Results.
Module 4: Partnering in Owner Priorities – Partnering in Ownership goals.
This four-week online course leading to a CHBA Certification requires applicants to commit to a minimum of four hours per week and to take the examination in the fifth week. It encompasses eLearning, Simulation, and Web Conferencing, and can be done entirely online at an individual’s own pace. The program places participants in the seat of a general manager to make decisions on pricing, marketing, staffing and renovations in a live simulated competitive set environment over a 12-month business cycle.
Questions about any of our certifications can be directed to:
Kathleen G. Tindell, Program Director
P: +1 703-506-2010