Shannon Knapp established SKNapp Consulting in January 2015 to capitalize on her 27 year career in hotels and contact centre management.

At Carlson Hospitality Worldwide, in the USA and in Australia, Shannon delivered industry-leading results in reservations services contact centres and hotel distribution support teams.

Shannon is an accomplished and results-oriented professional with both executive level and operational hotel experience leading multifunction teams at Mirvac Hotels and Resorts and at Accor Hotels Asia Pacific, producing operational excellence and strong profit outcomes.

Shannon is also a product consultant at SiteMinder where she works with enterprise distribution product development teams.

DOWNLOAD: Diary for a successful Hotel Revenue Manager