ECC – Excelling at Customer Centricity – a HSMAI Certification

Virtual Series With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop your team from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning, the inclusion of key […]

HSMAI Europe Commercial Summer Camp 2021


Virtual Monday June 28th – Friday July 2nd Potential candidate profile The Commercial Summer Camp focuses on developing cross-functional strategic thinking and leadership skills, to enable tomorrow’s commercial leaders in the hospitality industry. The ideal candidate is already a sales, marketing, or revenue management expert or a property leader with the ambition and desire to […]

How to bulild a Total Revenue Management (TRM) Strategy


How to build a Total Revenue Management Strategy A HSMAI Middle East Webinar July 5, 2021 | 12:00 – 13:00 GST | Online HSMAI Middle East is bringing you a think tank initiative with the hospitality industries leading experts on Total Revenue Management. Over the last year, the industry has been hit hard but has […]

“Optimising your online presence” workshop – HOBART

@   Customised program for hotels, resorts and motels covering revenue and digital marketing topics:– Understanding what influences your guests to book– Understanding the market– Conduct an audit on your hotel website– Find out your customers’ view of your property versus your Comp set Go home with a plan to improve your property sales. Enrol […]


Hotel Digital Marketing Essentials

Virtual Web Series -Asia time zone

Acquire a better understanding of the hospitality digital marketing concepts, tools, and techniques you need to know by participating in a live collaborative education experience over 6 weeks.  Learners will be able to confidently find their way through the complex web of hotel digital marketing and come away with key knowledge to work more skillfully with […]

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