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June 2021

ECC – Excelling at Customer Centricity – a HSMAI Certification

14 June @ 2:00 pm to 4:00 pm CEST
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ECC – Excelling at Customer Centricity – a HSMAI Certification

21 June @ 2:00 pm to 4:00 pm CEST
ECC Program from HSMAI Europe

Virtual Series With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop your team from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning, the inclusion of key stakeholders, employee engagement and service recovery methods.

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HSMAI Europe Commercial Summer Camp 2021

28 June to 2 July

Virtual Monday June 28th – Friday July 2nd Potential candidate profile The Commercial Summer Camp focuses on developing cross-functional strategic thinking and leadership skills, to enable tomorrow’s commercial leaders in the hospitality industry. The ideal candidate is already a sales, marketing, or revenue management expert or a property leader with the ambition and desire to understand all of the specific disciplines and what it takes to keep them all running smoothly together. Price for HSMAI members per person: 695 Euro…

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ECC – Excelling at Customer Centricity – a HSMAI Certification

28 June @ 2:00 pm to 4:00 pm CEST
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July 2021

How to bulild a Total Revenue Management (TRM) Strategy

5 July @ 12:00 pm to 1:00 pm +04

How to build a Total Revenue Management Strategy A HSMAI Middle East Webinar July 5, 2021 | 12:00 – 13:00 GST | Online HSMAI Middle East is bringing you a think tank initiative with the hospitality industries leading experts on Total Revenue Management. Over the last year, the industry has been hit hard but has also seen exciting new initiatives being driven by the hotels. The concept of Non Room Revenue is not new for the industry but the need…

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“Optimising your online presence” workshop – HOBART

22 July @ 9:00 am to 12:30 pm AEST
$150.00

@   Customised program for hotels, resorts and motels covering revenue and digital marketing topics:– Understanding what influences your guests to book– Understanding the market– Conduct an audit on your hotel website– Find out your customers’ view of your property versus your Comp set Go home with a plan to improve your property sales. Enrol now at: https://hsmaiasia.org/event/optimising-your-online-presence-hobart/ ½ day customised program for hotels covering revenue and digital marketing topics:– Understanding what influences your guests to book (or not)– Understanding…

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August 2021

Hotel Digital Marketing Essentials

3 August @ 10:00 am to 11:30 am SMT
USD395
HSMAI Hotel Digital Marketing Essentials

Acquire a better understanding of the hospitality digital marketing concepts, tools, and techniques you need to know by participating in a live collaborative education experience over 6 weeks.  Learners will be able to confidently find their way through the complex web of hotel digital marketing and come away with key knowledge to work more skillfully with internal teams and external partners to grow sales. MORE DETAILS

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Hotel Revenue Optimization Essentials

4 August to 7 September

Hotel Revenue Optimization Essentials

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September 2021

“Optimising your online presence” GOLD COAST

1 September @ 9:00 am to 12:00 pm AEST
The Island, Gold Coast, Australia, 3128 Surfers Paradise Blvd
GOLD COAST, 4217 Australia

Gold Coast, AUSTRALIA 1st September 2021 Face to face Workshop 9:00am – Midday Customised program for hotels, resorts and motels covering revenue and digital marketing topics. All workshop attendees have the option to extend their morning learnings with an additional session in the afternoon. The 80Twenty Seminar covers industry insights and current trends.Agenda Morning Optimising Your Online Presence Workshop 8:30am – 9:00am Registration/ Tea & Coffee 9:00am – 9:10am Welcome and Agenda 9:10am – 9:20am Update on the Gold Coast…

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Post Covid People Strategy – HSMAI Europe Talent Programme

23 September @ 3:00 pm to 5:00 pm CEST
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