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June 2021

ECC – Excelling at Customer Centricity – a HSMAI Certification

21 June 2021 @ 2:00 pm to 4:00 pm CEST
ECC Program from HSMAI Europe

Virtual Series With HSMAI Region Europe’s Excelling at Customer Centricity programme, your team identifies and implement processes to close gaps that stop your team from excelling, consistently, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning, the inclusion of key stakeholders, employee engagement and service recovery methods.

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HSMAI Europe Commercial Summer Camp 2021

28 June 2021 to 2 July 2021

Virtual Monday June 28th – Friday July 2nd Potential candidate profile The Commercial Summer Camp focuses on developing cross-functional strategic thinking and leadership skills, to enable tomorrow’s commercial leaders in the hospitality industry. The ideal candidate is already a sales, marketing, or revenue management expert or a property leader with the ambition and desire to understand all of the specific disciplines and what it takes to keep them all running smoothly together. Price for HSMAI members per person: 695 Euro…

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September 2021

Hotel Digital Marketing Essentials

7 September 2021 to 11 October 2021

Hotel Digital Marketing Essentials Web Series

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Hotel Digital Sales Essentials

7 September 2021 to 11 October 2021

Hotel Digital Sales Essentials

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Post Covid People Strategy – HSMAI Europe Talent Programme

23 September 2021 @ 3:00 pm to 5:00 pm CEST
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October 2021

Post Covid People Strategy – HSMAI Europe Talent Programme

14 October 2021 @ 3:00 pm to 5:00 pm CEST
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Post Covid People Strategy – HSMAI Europe Talent Programme

21 October 2021 @ 3:00 pm to 5:00 pm CEST
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Post Covid People Strategy – HSMAI Europe Talent Programme

21 October 2021 @ 3:00 pm to 5:00 pm CEST
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November 2021

Hotel Digital Marketing Essentials

2 November 2021 to 6 December 2021
HSMAI Digital Marketing Essentials logo
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Hotel Digital Sales Essentials

2 November 2021 to 6 December 2021
HSMAI Digital Sales Essentials logo
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